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Return of Material to AAS
In case your AAS product need to be repaired or you may request other service with your AAS product follow these instructions:
- Please contact us in advance with your request.
Do not send us any material without contact in advance.
- Please provide with your request
- Type designation
- Part number (10 digits with index designator)
- Serial number as printed on the type label
- Failure description as detailed as possible
- You will receive a Return Material Authorisation document with RMA number by E-Mail.
Please attach this RMA sheet to the equipment inside the shipment box.
- Ensure that the material is safe and protective packed into an appropriate shipment box so
that no damages to the packed equipment can occur during transport.
- Shipment shall be arranged by customer at no expenses to be paid by AAS
If applicable ensure that the material arrives at AAS completely cleared by German customs.
- The material shall be accompanied by a delivery note.
Please provide a point of contact (name, E-Mail, phone number).
After incoming inspection of the device we will contact you with all details.
We also provide repair service for products which are out of production (e.g. AAD series), even if the device comes from productions lots 2000 or earlier. In most cases we can help.
Please send your requests / order for replacement parts and repairs to:
ACTIVE ANTENNA SYSTENS AAS GmbH
Fax: +49 - 40 - 899 695 16
E-Mail: info@aas.de
Delivery address:
Albert-Einstein-Ring 21
22761 Hamburg
Germany
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Repair